Carol is co-author of Turning Rants Into Raves: Turn Your Customers on Before They Turn on YOU!
A fresh and unique perspective on how to deliver exceptional customer service that will inspire your customers to rave about your employees and your company. Click here to order your copy today.
Praise for Turning Rants Into Raves
Carol and Randi’s book is a no nonsense fun read that you can learn from regardless of your age or experience. Very practical and focuses on the basics that we tend to forget as we move ahead in the world of commerce.
Hal Becker Author of the National Best Seller “Can I have 5 Minutes of Your Time?”
Randi and Carol use a storytelling tradition that goes back thousands of years to help you teach your team the mechanics of excellent service. Their characters Rant and Rave – combined with the authors’ 50-plus years of experience in service – will help you laugh while you recognize service lapses that can happen to the best of us, and then learn how to create great customer experiences. Highly recommended!
Rich Gallagher Author of the #1 customer service bestseller "What to Say to a Porcupine" and "The Customer Service Survival Kit"
Every business wants to deliver service that creates raving customers. Unfortunately most muddle in mediocrity and suffer the effects of ranting customers. Carol and Randi unlock the five building blocks for achieving a customer-centric organization. They provide actionable strategies to energize employees, customers and ultimately your bottom line.
Stan Phelps Author of "What’s Your Purple Goldfish? How to Win Customers and Influence Word of Mouth"
In Turning Rants into Raves, Randi Busse and Carol Heady have created an engaging, accessible customer service manual for business owners and entrepreneurs. Using the characters “Rant” and “Rave,” the authors provide true-to-life examples of the way great and not-so-great frontline service personnel think and perform. They also include interviews with exceptional service providers, weaving in specific tactics that can be used to ensure your customers are treated like royalty. If you’re buying a customer service book this year, this one should be it.
Lori Jo Vest Author of the customer service bestseller "Who’s Your Gladys? How to Turn Even the Most Difficult Customer into Your Biggest Fan"
Customer service, as delivered by your employees, will make or break your business. Busse and Heady give you everything you need to know to keep customers for life from developing a strategy to getting your employees on board.”
Robert Levin Editor-in-chief and Publisher, New York Enterprise Report
A spirited and colorful primer that reinforces the importance of customer service.
Micah Solomon Bestselling Author of "High-Tech, High-Touch Customer Service"