|We bring over 25 years of Service Industry experience within a broad range of industries and 17 years of customer service training experience to our clients. Our focus is to change behaviors, develop skills and implement management reinforcement strategies to improve customer service and positively impact revenue, reputation, referrals, and retention. In addition to our professional experience, we draw on our operations, call center, organizational development, training, and coaching expertise to customize our programs to meet our client’s needs. It is our passion to help companies make customer service a business priority and create outstanding customer experiences.|
- Customer Service Skills Training
- Consultative Selling for Financial Services
- Coaching Training for Managers
- Train the Trainer Program
- Group Coaching Programs
- Developing Service Standards
- Customer Service Audits (Phone and In-Person)
- Learn In 50: Customer Service Series
Here is a simple fact: companies who provide better customer service make more money. Yet, many companies don’t take customer service seriously enough to invest the time, training, and commitment to making it a business priority.
We have been helping community banks for over 15 years create sales and service cultures by integrating service standards and a consultative sales approach that focuses on building customer relationships. Our approach includes sales and service training, performance management integration and coaching training.