Carol is a professional who has been responsive to our needs and is an invaluable resource to me and to our employees with whom she has worked. I recommend Carol for any organization looking to leverage experience and innovation to resolve challenges in individual and team performance
Claire Taggart HR Manager
Our institution has used Carol’s training and consultative services for three different programs: a bank wide service training, a supervisors coaching training and, most recently, a front line consultative sales training. We continue to use her primarily due to her high level of expertise, cost effective program, high energy and professional delivery. Carol is a pleasure to deal with and consistently delivers exactly what we’re looking for.
Jim Corey EVP
Working with Carol Heady in her capacity as an executive coach was a career changer for me.
Audrey Manchester Regional Sales Manager
The coaching program has opened my eyes in the way people learn. I was amazed how much information that I walked away with. I have used it at work and at home.
I feel the coaching program was extremely effective, I developed additional skills to increase my personal performance.
The coaching program was fantastic. The tools we were given are very helpful.
The coaching program was very effective! My communication with my staff has improved as we continue to have informal and formal coaching sessions. It was very beneficial to share ideas with other managers as we all continue to make our incremental progress. I have learned to coach instead of manage. As always Carol does a tremendous job of listening and leading by example. She is wonderful!
I have seen an increased level of staff confidence in selling and they have seen that by making small changes it can make a big impact on the sales results. That taking baby steps can make a huge result on job satisfaction. I feel that this process will help in the long run to help the Bath Office achieve its bank wide goals.
The program has been and continues to be effective in that it has helped make us more of a cooperative team, has increased job knowledge for everyone involved, has improved overall department effectiveness, has enhanced inter department understanding and cooperation.
Very effective program, for me, it’s helped me uncover the true meaning of being a good coach. It’s not just about supervising; it’s helping others to achieve their goals.