Carol Heady is founder and president of Learning and Performance Solutions, she brings more than 25 years business experience from a diverse background including: academia, financial services, retail, and telecommunications to her clients. Carol is a professional trainer, consultant, facilitator, author, speaker and executive coach.
Prior to founding Learning and Performance Solutions, Carol held several corporate training and development positions at major companies including M & T Bank, MetLife, Ethan Allen Inc., and Cablevision Systems Inc. In addition to her human resource development experience, she has an extensive customer service and operations background from a fourteen-year career in financial services.
Carol obtained her M.S. in Organizational Management and Human Resource Development from Manhattanville College, and received her coaching training from the leading global provider of coach training programs, Coach U. She is a certified facilitator for three international training companies: Achieve Global, Development Dimensions International (DDI) and Omega Performance Inc.
Carol is co-author of the book, Turning Rants Into Raves: Turn Your Customers on Before They Turn on YOU! She is a contributing author to Women as Leaders: Strategies for Empowerment and Communication and Group Coaching: A Comprehensive Blueprint.
To meet the needs of our clients we work with strategic partners who have expertise in the areas of customer service, management and leadership development, and executive coaching.
Some of our business clients include:
Center for Financial Training
Century 21 Department Store
Chemung Canal Trust Company
Culinary Institute of America
Hudson Valley Gateway Chamber of Commerce
Lower Westside Household Services, Inc.
Mahopac National Bank
Naugatuck Valley Community College
Rondout Savings Bank
Westchester Community College