Customer Service Training and Consulting
Sales and Service go hand in hand. Creating a strong service culture provides a platform to build relationships which increases sales.
Our focus is to change behaviors, develop skills and implement management reinforcement strategies to improve customer service and positively impact revenue, reputation, referrals, and retention.
In addition to our professional experience, we draw on our operations, call center, organizational development, training, and coaching expertise to customize our programs to meet our client’s needs. It is our passion to help companies make customer service a business priority and create outstanding customer experiences.
Services Include:
- Customer Service Skills Training
- Consultative Selling for Financial Services
- Coaching Training for Managers
- Train the Trainer Program
- Group Coaching Programs
- Developing Service Standards
- Customer Service Audits (Phone and In-Person)
- NYS compliant anti-harassment training
Harassment-Free Workplaces
There is a direct link between harassment-free workplaces and the quality of customer service and a company’s profitability. Your employee is your first customer. It starts with leadership, how employees are treated influences how they treat customers and the foundation is the work environment. Harassment free work places have higher employee retention, higher employee satisfaction, higher levels of productivity, and higher customer satisfaction.