Customer Service Training and Consulting
Here is a simple fact: Companies that provide better customer service are more profitable. Yet, many companies don't take customer service seriously enough to invest the time, training, and commitment it requires to make it a business priority.
We have over 25 years of service industry experience across a range of industries and 16 years of customer service training experience. We help clients change employee behaviors, develop skills and implement management reinforcement strategies to improve customer service and positively impact revenue, reputation, referrals, and retention.
In addition to our professional experience, we draw on our operations, call center, organizational development, training, and coaching expertise to customize our solutions. Our passion is helping companies make customer service a business priority and create outstanding customer experiences.
Services
- Customer Service Skills Training
- Coaching Training for Managers
- Develop Customer Service Standards
- Customer Service Audits (Phone and In-Person)
- NYS compliant Anti-Harassment training
Harassment-Free Workplaces
A direct link exists between harassment-free workplaces and the company's quality of customer service and profitability. Your employee is your first customer. How they are treated influences how they treat customers. Harassment free work places have higher employee retention, higher employee satisfaction, higher levels of productivity, and higher customer satisfaction.